Frequently asked questions

South West Apparel is a custom apparel business in South West Sydney. We embroider and DTF print branded uniforms, workwear, team wear and merch for local businesses, in house on a Ricoma dual-head embroidery machine and a DTF printer. We also sell our own branded streetwear in the shop.

South West Apparel works from South West Sydney and serves businesses in Greenacre, Bankstown, Liverpool, Lakemba, Punchbowl, Revesby, Chullora and surrounding suburbs, with delivery available Australia wide.

No job is too small. South West Apparel embroiders and prints in house in South West Sydney, so single items, small runs and top-ups are all welcome. Send the details and we will quote it.

Turnaround depends on the garments, the decoration and the quantity. South West Apparel confirms the turnaround with your quote, so you know the date before you commit.

Polos, hi-vis shirts and vests, hoodies, jackets, tees, singlets, shorts, caps, beanies and aprons. South West Apparel supplies quality Australian-stocked blanks or can often decorate garments you already have.

Trades and construction, towing and transport, cafes and hospitality, barbers and salons, real estate, NDIS and disability services, gyms and sports clubs, schools and childcare, cleaning and detailing, security, automotive and retail. Our showcase lists real South West Sydney businesses we have outfitted.

Because South West Apparel runs its own Ricoma dual-head embroidery machine and DTF printer in South West Sydney, nothing is outsourced. The person who quotes your job also checks the stitching and the print, small runs and reorders are easy, and there is no middleman adding time or cost.

Embroidery stitches your logo into the fabric with thread, which suits polos, caps, jackets and hi-vis and gives a durable, premium finish. DTF (direct to film) printing heat-presses a full-colour design onto the garment, which suits tees, hoodies and detailed or photographic artwork. South West Apparel does both in house and will recommend the right one for your garment and design.

DTF stands for direct to film. South West Apparel prints your design in full colour onto a transfer film with a white under-base, bonds adhesive powder to it and heat-presses it onto the garment. The print is thin, soft and flexible, and works on cotton, polyester and blends in any colour.

The Ricoma dual-head machine at South West Apparel runs several thread colours in one design, and most business logos use only a few. Thread is matched to your brand colours from a standard polyester thread chart.

Both outlast normal uniform use when cared for. Embroidery is the most durable finish South West Apparel offers because the thread is stitched through the fabric. A DTF print is bonded with heat-cured adhesive and stretches with the garment, and lasts the life of a work tee when washed inside out in cold water without bleach or softener.

Yes. Caps and beanies are embroidered in house at South West Apparel in South West Sydney. Embroidery is the right method for a structured cap front and a knitted beanie cuff; printing does not sit well on either.

A vector file (SVG, PDF, AI or EPS) gives the cleanest result for both embroidery and DTF. A high-resolution PNG also works for DTF. If you only have a photo of your logo, send it anyway: South West Apparel will tell you what is needed before any work starts.

Yes. South West Apparel embroiders or prints names and titles alongside your logo, for example a name on the right chest and the logo on the left. List the names and sizes in your quote request.

Yes. South West Apparel sends a proof of the placement and colours for you to approve before embroidery or printing begins.

Yes. South West Apparel keeps your digitised embroidery file and print artwork, and records the placement and thread colours for each garment, so top-ups and new starters match the original run.

Use the quote form on this site to list your garments, quantities by size, decoration and artwork, or call 1300 395 757. South West Apparel replies with a quote and confirms the turnaround.

South West Apparel delivers Australia wide for a flat shipping rate, and local pickup can be arranged at a South West Sydney pickup point agreed with you.

South West Apparel accepts Visa, Mastercard, Apple Pay and Google Pay through Stripe, as well as Afterpay and Zip. Custom quotes are invoiced; shop orders are paid at checkout.

The shop sells South West Apparel's own branded streetwear, including the OG and SWH ranges: hoodies, windbreakers, tees, singlets, headwear, shorts and pants. Prices include GST.

Shop items can be exchanged or returned for store credit within 10 working days of delivery, in original condition. Sale items are excluded and orders over $500 carry a 10% restocking fee. Full details are on the returns page.