Exchange or store credit

Shop items can be returned for an exchange or a store credit within 10 working days of delivery. We do not offer cash refunds for change of mind.

Items must be unworn, unwashed and in their original condition with any tags attached.

Exclusions

Sale items are excluded from exchange and store credit.

Custom embroidered or printed orders are made to your specification and cannot be returned for change of mind. If there is a fault in the decoration or the garment, contact us and we will put it right.

Restocking fee

Returned orders with a value over $500 carry a 10% restocking fee, deducted from the store credit or exchange value.

Faulty items

If an item arrives damaged or faulty, contact us within 10 working days with your order number and a photo. Your rights under the Australian Consumer Law are not affected by this policy.

How to return

Email info@southwestapparel.com.au or call 1300 395 757 with your order number and the reason for the return. We will confirm the return method and, for exchanges, check stock of the replacement size or colour before you send anything back.

Return postage is at your cost unless the item is faulty.