Policy
Shipping and pickup
Shop orders ship Australia wide. Custom orders are confirmed with your quote.
Last updated 7 October 2026
Flat-rate shipping
Shop orders ship Australia wide for a flat rate of $15.00 per order, shown at checkout before you pay.
You will receive an email when your order is dispatched. If tracking is available for your parcel it will be included in that email.
Local pickup
Local pickup can be arranged at a South West Sydney pickup point agreed with you.
Choose pickup at checkout and we will email you to arrange a time and place.
Custom orders
Delivery or pickup for custom embroidery and printing orders is agreed as part of your quote. Turnaround is confirmed with the quote.
Problems with delivery
If your order has not arrived or arrives damaged, email info@southwestapparel.com.au or call 1300 395 757 with your order number and we will sort it out.